You should return my e-mail and a point of Call to ensure that we are able to settle this make any difference, and hopefully I can have the services I am paying for.
Oct 22, 2015 at 11:21 pm I have not been so mad in all my life. My oldest son obtained married past yr. His agreement on our wireless account won’t be up till Dec. so We've got stored him on our account. They have got graduated from higher education and began Work opportunities of their selected discipline. Since he provides a cell phone on our account, and since he has to provide a Get hold of cell phone number, he gave them the variety he has on our account. And now every time he attempts to shell out his payments for u-verse and immediate tv, they fight to put up it on my account. The main 2 times it occurred, I didn’t realize who was accomplishing it and explained to them that I didn’t make a payment and they'd superior not choose money away from my ck’ing account. The subsequent time it took place, I in fact acquired ample information from the agent I had been Talking to which i lastly found out what was going on. So I explained to them not to article it for a payment to my account because it was for his or her account. They said that he would have to connect with once more and give their account quantity instead of a cell phone number.
May perhaps 24, 2017 at eleven:10 am Day 1, DirecTV installed satellite in terrible site, installed within improperly, never ever tuned for sign. AT&T tech called cancelled that working day, called the upcoming, cancelled Once again! I Educated them if they didn't demonstrate up for the next day appointment to send another person to retrieve ALL tools from DirecTV!! In fact, I gained NO paperwork And that i experienced NOT signed any paperwork! The remote malfunctioned that day. I called DirecTV, spoke with a spv., requesting a substitute. He Completely Refused! I explained, ‘Seriously’! He explained, “uh huh”. I asked if he had to quit faculty early And exactly how he was able to get a place there! I wouldn’t retain the services of him, but I'd teach him on manners with protocol and Skilled expert services! I knowledgeable him I'd personally connect with the Arbitration Board 1st, then Company and file other complaints too! I did precisely what I said! Day three, AT&T tech reveals up. I educated him I had a name and password for your router, an email deal with and password for your att account. He checked out my two laptops, desktop, 3 iPads, a Mac, 4 iPhones, and five other cellphones. I had been speaking to a brick wall with sound mortar! He went out, back in about four situations, then declared he was all carried out! I’m asking him for paperwork, and don’t you require my signature? He mentioned, “no, Now we have everything “. He left. Needless to say I was angry! The Arbitration Board did FedEx right away to me a substitute remote! Later on within the afternoon of working day three, I went for the store. It’s lower than a block And that i required to quiet down.
May perhaps 31, 2017 at 9:eighteen am It's not my 1st grievance but my concern nevertheless hasn't been settled And that i don’t know what to do. I do all the things I am informed to accomplish and still it doesn't get solved. This has become an ongoing difficulty given that Could 3, 2017 when I signed up for your bundle offer with Immediate Television, telephone and World wide web. It started After i couldn’t get everyone to schedule an appointment for me to hold the mobile phone and Web installed. I eventually acquired it scheduled for May well 19, 2017. The following day I found out that I experienced to pick my dad up from Chemotherapy so I known as to reschedule right up until Could 22, 2017. I named 4 instances and did chat and was assured that it had been transformed. I also obtained a simply call from James during the porting department that my amount were ported and that they might be out on May well 22, 2017 to complete putting in my cellphone. I took the day off. No person ever confirmed up to set up the cell phone or World-wide-web. I contacted chat and was certain that they'd be out that day (May 22, 2017). No-one at any time helpful hints showed. I known as the escalation Office on Tuesday May 23, 2017 and was told which they had come within the 19th and that no person was household. They then transferred me for the get Section where I had been explained to which the buy were closed For the reason that work had been performed. How can the order be closed in the event the perform had not been completed. They then transferred me towards the mend department because they stated this was now a repair service not an order. The fix Office gave me the runaround and would not convey to me what The difficulty was and would not program everyone to come out. They then transferred me to some Ms. Black who educated me that given that my phone was still Energetic with Time Warner Customer care had to do a little something or they may not complete the install. I requested her why no-one experienced referred to as me and she or he mentioned they you can try here don’t contact consumers when there is a dilemma. I instructed her about all my phone calls, my rescheduling and my contact from James and she proceeded to tell me that she didn’t believe me and that I had been lying. She explained this no less than ten times. She explained to me I must simply call customer support the following day as it was six:00 plus they shut at seven:00 so I couldn’t speak with them.
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I presume my account might be sent to collections. I can easily afford to pay for to pay for $5.00 per month. That's way, way, way lower than I used to be proposing underneath a payment strategy. My account will eventually be compensated in full and it’s not like I am able to get rid of my assistance since it is previously long gone.
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Also, the tech that arrived out to repair the issue. He demands a increase. The dude did almost everything he could to help me, and was particularly Qualified and polite. Unlike your Customer care Dept. I am astonished that AT&T has stayed in business this lengthy with a Customer Service Dept like yours.
I don’t begin to see the bundle I used to be promised. I don’t see the personal savings I had been promised. So why must I be penalized for your bundle deal that was not there?
Very well I termed all over again today gave Anna my information to verify that this is my account that I was calling for. She asked my for the three electronic code on my telephone bill.
That is versus AT&T’s plan. You don't let your personnel to abuse or misuse client’s info without their authorization. What else she could do with my facts, I shudder to consider. Your customer support is horrific, and your customer care reps don’t have very good Observe taking abilities, nor does AT&T appear to know the seriousness of The problem at hand.
As I had been in Dallas Texas 75247 floor installation companies the vehicle when this transpired, I stopped within an AT&T store to ascertain the situation. After relating my situation, I used to be put about the phone with Yet another rep. Following repeating the condition, I had been put on hold when One more supervisor was consulted.
Oct 27, 2014 at 8:10 am AT&T has the worst phone customer care outside of any company that I've ever had the practical experience of working with no matter whether it was wi-fi or A further sort of company. I just ported 3 phone lines from An additional company thirty days ago and I've gotten misinformation from Every and each customer support rep that I have spoken to. Most just lately right now I termed and spoke to customer support about activation charges which were designed to be waived due to company that I do the job for.
All around June six, 2016, a rep arrived at the scheduled time; he uninstalled my alarm method and video procedure, after which you can explained that I was only obtaining a person digicam. I advised him what Clinton and I experienced talked over, and he instructed me that’s not what his purchase suggests. I explained to him to take it back again, and reinstall my cameras and alarm process. He questioned me to provide him a moment; that he was calling his supervisor. He came back into my house and reported for the extra cameras he could provide them with to me for $99.00, and if I purchase just one, they would give me a single. I agreed. He advised me I would've 14 times to terminate my service. I termed three days later on telling the support group I couldn’t use my companies by my sensible cellular phone. They ran tests, and advised me they'd program an individual to come back out. Following the tech came out and witnessed me not being able to utilize the cell phone, he place An additional junction box inside the wall; it worked for a couple of days and commenced executing a similar detail all over again.